Bluetide Cloud provides marketing, website development, ecommerce development, CRM and automation services, business technology solutions, managed services, consulting, digital products, subscriptions, and related products and services. Because many of our services involve customized work, third-party expenses, reserved project time, software licensing, advertising costs, and digital deliverables, refund eligibility depends on the type of product or service purchased.
This Refund & Cancellation Policy applies to purchases made directly through Bluetide Cloud unless a proposal, statement of work, service agreement, order form, subscription agreement, or other written agreement states different terms. In that case, the terms of the applicable agreement will control.
One-time services and project-based engagements may include website development, ecommerce development, CRM setup, automation development, application development, marketing setup, technology consulting, system configuration, design work, audits, assessments, integrations, and other customized services.
If a cancellation request is received before work has begun, Bluetide Cloud may provide a refund of amounts paid, less any non-refundable deposits, payment processing expenses, third-party expenses, licenses, purchases, or other costs already incurred on behalf of the customer.
Once work has begun, deposits, setup fees, milestone payments, and amounts attributable to work already performed are generally non-refundable. If a project is canceled before completion, Bluetide Cloud may determine the amount earned based on work completed, project time reserved, expenses incurred, deliverables produced, and other commitments made for the project.
Completed and delivered custom services are non-refundable unless otherwise stated in the applicable proposal or service agreement.
Deposits and upfront payments may be required to reserve project scheduling, begin development, purchase materials or licenses, or allocate personnel and other resources.
Unless otherwise stated in writing, deposits become non-refundable once work begins or project resources have been committed. Any deposit terms contained in an accepted proposal, invoice, statement of work, or service agreement will take precedence over this general policy.
Bluetide Cloud may provide recurring services including marketing management, website management, managed IT services, hosting, CRM services, software services, automation services, maintenance, monitoring, support, and other subscription-based services.
Recurring charges are generally non-refundable once the applicable billing period begins. Customers may request cancellation before their next renewal date to prevent future charges, subject to any minimum commitment, notice requirement, or contract term stated in their service agreement.
Unless otherwise agreed, cancellation does not result in a prorated refund for unused portions of an active billing period. Services will generally remain available through the end of the paid billing period.
Advertising spend, media purchases, domain registrations, hosting fees, software licenses, application fees, SMS or telecommunications charges, printing expenses, postage, data services, platform charges, third-party subscriptions, and other third-party costs purchased or committed on behalf of a customer are non-refundable once incurred.
Amounts paid directly to third-party providers are also subject to the refund and cancellation policies of those providers.
Digital products, software, downloadable materials, templates, reports, custom designs, source files, applications, configurations, credentials, databases, digital licenses, and other electronically delivered products are generally non-refundable once delivered, downloaded, activated, accessed, or made available to the customer.
If a digital product or custom deliverable has a material technical defect, please contact Bluetide Cloud so that we can review the issue and, where appropriate, provide a correction, replacement, repair, or other reasonable resolution.
For eligible physical products purchased directly from Bluetide Cloud, customers may request a return within 14 days after delivery.
To qualify for a return, the product must generally be unused, uninstalled, undamaged, and returned in substantially the same condition in which it was received, including original packaging, accessories, documentation, and components where applicable. Proof of purchase may be required.
Customers must contact Bluetide Cloud before sending a return. Products returned without authorization may not be accepted. Return instructions and the appropriate return address will be provided after the return request is approved.
For approved returns of non-defective products, the customer is responsible for return shipping costs unless otherwise agreed in writing.
Bluetide Cloud does not generally charge a restocking fee for standard products returned in eligible condition within the applicable return period. However, shipping charges, expedited shipping charges, installation charges, custom configuration charges, and other services already performed are non-refundable.
If Bluetide Cloud shipped an incorrect product or determines that a product arrived defective or damaged, Bluetide Cloud may provide a prepaid return label, replacement, repair, refund, or another appropriate solution.
Please inspect physical products promptly after delivery. If an item arrives damaged, defective, or materially different from what was ordered, contact Bluetide Cloud as soon as reasonably possible and provide your order information along with photographs or other documentation showing the issue.
Depending on the circumstances, Bluetide Cloud may provide troubleshooting assistance, replacement parts, repair, replacement of the product, or a refund.
Custom-made, personalized, specially ordered, modified, configured, installed, activated, or made-to-specification products are generally not eligible for return unless they are defective or Bluetide Cloud agrees otherwise in writing.
Digital products, activated software licenses, domain registrations, completed professional services, advertising spend, third-party fees, and other products or services that cannot reasonably be returned or recovered are also generally non-refundable.
Eligible physical products may be exchanged within the applicable 14-day return period, subject to product availability and approval by Bluetide Cloud.
Any difference in price between the original item and replacement item will be charged or refunded as applicable.
Products and services purchased using promotional pricing, discount codes, credits, affiliate promotions, or special offers remain subject to this Refund & Cancellation Policy unless different terms are disclosed with the promotion.
Any approved refund will be based on the amount actually paid by the customer after discounts and credits.
If a product, service, software subscription, or other offering is purchased through a third-party marketplace, platform, reseller, payment provider, application store, or other third party, refunds may be governed by that provider's policies and must sometimes be requested directly from that provider.
Once a refund is approved, Bluetide Cloud will generally initiate the refund within 7 business days. Physical-product refunds may be processed after the returned product has been received and inspected.
Refunds are normally issued to the original payment method. Banks, credit card companies, payment processors, and other financial institutions may require additional time before the refund appears in the customer's account.
If you believe you were charged incorrectly or have a question regarding a payment, subscription, invoice, project charge, or refund, please contact Bluetide Cloud so that we can review the matter.
Customers are encouraged to contact us before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the issue.
This policy is not intended to limit any consumer rights that cannot legally be waived. Where applicable law provides a customer with additional cancellation, return, warranty, or refund rights, those rights will apply regardless of anything in this policy.
Bluetide Cloud may update this Refund & Cancellation Policy from time to time. Changes will be posted on our website with an updated effective date. The policy applicable to a transaction will generally be the policy in effect at the time of purchase, unless otherwise required by law or agreed in writing.
For refund requests, cancellations, returns, billing questions, or other assistance, please contact:
Bluetide Cloud
Nassau, Delaware 19969
Email:
info@bluetidecloud.com
Phone:
302-281-5501
Please include your name, order or invoice number, the product or service involved, and a brief description of your request so that we can assist you efficiently.
